Responsibilities: 

We are seeking a full time Client Service Specialist for our Richmond, VA location. This individual will be a key member of our best-in-class support/help desk team, which provides telephone assistance to EZLinks clients for diverse software and hardware related issues to over 10,000 users.

•  Provide exceptional customer service utilizing professional telephone/email communication skills.
• Demonstrate independent analytical problem solving abilities to troubleshoot a wide range of issues and requests involving EZLinks proprietary software applications, Teeoff.com website and Marketing services.
• Break-fix support of PC hardware and POS peripherals (scanners, receipt printers, monitors, etc.) 
• Point of Sale software configuration and troubleshooting.
• LAN/WAN connectivity troubleshooting.
• Open/close support tickets utilizing Salesforce (CRM) with a high degree of detailed documentation.
• Multi-task across requests and priorities in a fast-paced, team-oriented support environment.
• Exemplary interpersonal and organizational skills 
• Strong attention to detail 

Qualifications: 

• College degree in Computer Science, Information Technology, or a related field, or equivalent work experience preferred.
• IT certifications desired: A+, Network+, MTA or higher
• Working knowledge of MS Windows 7/8 OS and MS Office Suite (Word, Excel, Outlook, Access).
• Solid understanding of networking, TCP/IP and LAN functionalities.
• Ability to rapidly learn and demonstrate competence with new technologies/software applications.

Experience:

• One to three years in a help desk or customer service environment.
• Prior experience with EZLinks software or supporting central reservation/point of sale software is desirable.

Compensation: $30,000-35,000